jajya9 Privacy Policy

1. Who We Are

jajya9 operates the online betting and casino platform accessible at https://jajya9.app (the "Platform"). References to "jajya9", "we", "us", or "our" in this Privacy Policy refer to the operator of the Platform. For all privacy-related queries, you may contact us at [email protected].

This Privacy Policy applies to all personal data collected through your use of the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and your general browsing of our website.

2. Personal Data We Collect

jajya9 collects personal data in two ways: information you provide directly, and information collected automatically when you use the Platform.

Information you provide directly:

• Registration data: Full name, date of birth, username, email address, and mobile phone number.
• Identity verification (KYC) documents: National Identity Card (NID), passport, or other government-issued identification; proof of address; and payment method ownership documentation.
• Financial data: Your bKash, Nagad, Rocket, or Upay mobile number used for deposits and withdrawals; bank account details where bank transfers are used. jajya9 does not store full card numbers — card payments are processed by PCI-DSS-compliant third-party payment processors.
• Communications data: The content of emails, live chat transcripts, and other messages you send to jajya9 customer support.
• Responsible gaming preferences: Deposit limits, session time limits, self-exclusion elections, and cooling-off period requests you submit through your account settings.

Information collected automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage data: Pages visited, time spent on each page, games played, bet history, deposit and withdrawal history, and session timestamps.
• Cookie data: Session identifiers, authentication tokens, and analytics identifiers. See Section 7 for full details on our cookie use.
• Location data: General geographic location derived from your IP address. jajya9 does not collect precise GPS location data.

3. How We Use Your Personal Data

jajya9 uses the personal data it collects for the following purposes:

jajya9 will not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or where required to do so by applicable law.

4. Legal Basis for Processing

jajya9 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, verify your identity, process payments, and provide the betting and gaming services you have requested.
• Legitimate interests: Processing carried out to prevent fraud, protect the security and integrity of the Platform, conduct analytics to improve our services, and enforce our Terms and Conditions — where those interests are not overridden by your fundamental rights.
• Legal obligation: Processing required to comply with applicable anti-money-laundering (AML) regulations, responsible gaming obligations, and any lawful requests from competent authorities.
• Consent: Where you have given express consent — for example, to receive promotional emails or SMS notifications about new offers, bonuses, and cricket betting opportunities. You may withdraw this consent at any time by contacting [email protected].

5. Sharing Your Personal Data

jajya9 does not sell your personal data to third parties. We may share your data with the following categories of trusted partners and service providers, strictly for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners receive only the minimum data necessary to complete your requested transaction.
• Identity verification providers: Third-party KYC and AML screening services used to verify player identity and screen against sanctions lists.
• Technology and hosting providers: Cloud infrastructure and server hosting companies that store and process Platform data on our behalf, under strict data processing agreements.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive aggregated, non-identifiable gameplay data for game performance reporting purposes only.
• Legal and regulatory authorities: Where jajya9 is under a legal obligation to disclose information — for example, in response to a lawful court order or law enforcement request — we will comply, and will notify you where it is legally permissible to do so.

All third-party partners who receive personal data from jajya9 are required to maintain appropriate data security standards and may not use that data for any purpose beyond the specific task for which it was shared.

6. Data Retention

jajya9 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil the purposes described in this Policy, comply with legal obligations, and resolve any disputes. Specifically:

• Active account data: Retained for the duration of your account's active status plus a minimum of five years following account closure, in accordance with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• KYC documents: Retained for five years from account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for two years from the date of the interaction unless the subject matter requires longer retention.
• Marketing preferences and consent records: Retained for the duration of the consent plus one year following any withdrawal of consent.

When data is no longer required, jajya9 will securely delete or anonymise it in accordance with our data retention schedule.

7. Cookies and Tracking Technologies

jajya9 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication tokens and security cookies. You cannot opt out of these cookies without affecting your ability to use the Platform.
• Functional cookies: Remember your preferences such as language settings and recently viewed games to improve your experience on return visits.
• Analytics cookies: Help us understand how players interact with the Platform on an aggregated, anonymised basis — for example, which pages are most visited and where users encounter difficulties. jajya9 uses self-hosted or privacy-respecting analytics tools; no third-party advertising network analytics cookies are used.

You may manage cookie preferences through your browser settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on jajya9 but will not prevent you from accessing core betting and casino features.

8. Your Data Rights

As a user of jajya9, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of all personal data jajya9 holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request that your personal data be deleted, subject to jajya9's legal obligations to retain certain records.
• Right to restriction: You may request that jajya9 restrict the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including for direct marketing purposes.

To exercise any of the above rights, please send a written request to [email protected], including your full name, registered email address, and a description of the right you wish to exercise. jajya9 will respond within 30 days of receiving a valid request.

9. Data Security

jajya9 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• TLS/SSL encryption on all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields, including passwords (stored as salted hashes — never in plain text) and financial account identifiers.
• Role-based access controls ensuring that staff members can access only the data necessary for their specific job functions.
• Regular security reviews and vulnerability assessments of the Platform infrastructure.
• Incident response procedures to detect, contain, and notify affected users of any confirmed data breach in a timely manner.

While jajya9 takes every reasonable precaution to protect your data, no internet transmission is completely risk-free. You are responsible for keeping your account credentials secure and for notifying us immediately if you suspect any unauthorised access to your account.

10. Minors and Age Restrictions

jajya9 is strictly an adults-only platform. You must be at least 21 years of age to register and use the Platform. jajya9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will close the account immediately and delete any associated personal data as soon as practicable.

If you are the parent or guardian of a minor and believe they may have accessed jajya9, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

jajya9 reserves the right to update this Privacy Policy at any time. When material changes are made, the revised Policy will be published on this page with an updated effective date. Where reasonably practicable, registered players will be notified of significant changes via email or an in-platform notification. Your continued use of jajya9 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this page periodically to remain informed about how jajya9 protects your personal information.

12. Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the jajya9 privacy team:

• Email: [email protected]
• Subject line: "Privacy Request — [Your Account Username]"
• Response time: Within 30 days for formal data rights requests; within 2 business days for general privacy queries

We take all privacy communications seriously and will handle your request with confidentiality and care.